When is my rent due?
Your rent is always paid in advance, on the last weekday of each month according to the due date on your rental note.
Can rent notes have the same OCR number?
No, every rent note has its own unique OCR number, and it is very important to type in the correct OCR number to ensure that your payment is registered correctly.
Who can apply for direct debit?
The person who applies for direct debit must be on the lease agreement.
How do I apply for direct debit?
You apply for direct debit via your internet bank to the property you have as payment recipient with the correct bank giro, see your rental note.
What should be filled in under: ”betalar-/kundnummer” on the direct debit form?
Nothing, you can leave that box empty.
When does my direct debit start?
In order for direct debit to start, an approval from the bank giro is required, when this is complete, we will inform you that your direct debit is approved for withdrawal.
What date is the rent deducted through direct debit?
The rent is always deducted on the last weekday of each month. This cannot be changed.
What if my application for direct debit is not approved?
If your application for direct debit is declined, then we will inform you by email or post.
I live in a property that SBB has recently bought. Do I need to apply for a new direct debit?
When SBB acquires a new property, information is automatically sent out to tenants about what applies to your direct debit. If you have not received this information, please contact us at [email protected]
Why have I received a debt collection claim?
It is very important that your rent is paid on time. A missing rent note is not an acceptable excuse for a late rent payment. If you are missing a rent notice, it is important that you contact us by phone oby email on [email protected] before the due date. If your rent is not paid on time, the rent note is sent to the debt collection company Ropo Capital.
If you know that you have paid your rent on time but still have received a debt collection claim, then you are welcome to send a certificate of your payment to us by email on [email protected] that clearly shows the OCR number and bank giro that the payment was made to.
If you have any other questions about your rent notices that were not answered in this FAQ, then you are welcome to contact us on [email protected].